IT Support and Maintenance
It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants.
ADT helpdesk services will facilitate in:
- Improving your customer service.
- Lower your technical support costs.
- Improve your business image.
- Reduce your management headaches.
- Support your IT infrastructure, troubleshoot, diagnose and resolve software problems, this includes Preventive maintenance services.
Applewood Tech Service Level Agreement Contracts (SLA)
Managed IT Support Contracts
End User Care Contract Assures 24hr availability of the desktop software and hardware environment to the core business. This includes client side equipment like printers and UPS.
Server Care Contract
Assures 24hr availability of the server and back office systems to your business. LAN Care Contract Assures 24hr availability of the corporate LAN/WAN to the core business.
Security Care Contract
Assures security of the entire corporate IT systems and business continuity. This includes DRP, antivirus, backup's and firewalls.
Total Care Contract
A unified hybrid contract that assures 24hr availability of all or any mix of IT areas to the core business. Applewoodcare Contract Assures 24hr availability of technologies and systems unique to the financial and banking sector. This includes MICR readers and ATMs maintenance.These services are affordable and delivered by our team of highly trained System Engineers, ensuring that your organization focuses on its core business.
Consultancy Services
Applewood Data Technologies provides consultancy services in many communication areas which include LAN design, Network upgrades advisory and Network documentation and drawings.